Digitization of Banking agent path (Digital Transformation)

Photo by William Iven on Unsplash

I — Presentation

i. What are we trying to build?

ii. Importance of building this system?

  • Simplify, optimize and automate the processes to get the most out of performance
  • Reactivity in the face of change reinforced thanks to digitized and easily modifiable processes
  • New corporate culture based on collaboration and information sharing
  • Optimized agent and customer experience thanks to agent Journey Mapping and the definition
  • Ecological benefits : result in eliminating paperwork

I I— Team and Roles

  • In this project, we were Testers, developers, project Director and Information System Director from “Alamana” and External Developers from another Company .

i. Developers

  • Back-End Developers to realize the Back-end tasks with “COBOL”,and to communicate with the Internal Information System “Evolan” which is Sopra Banking product, Java For making API and create web services to make the communication between front and Internal System Possible, and PHP to personalize the API uses and Make it relevant to the Front-End need.
  • Front-End Developers : to make the mobile application, working with ionic framework which is a JavaScript to make cross platform applications .

ii. Testers

iii. Scrum Master

iv. Architecture and Manager

Photo by Christina @ wocintechchat.com on Unsplash

III — Project Management

IV — Deployment

  • Manual Deployment
  • Automatic Deployment

V — My Role

V I— Result

  • Based on the number of agents who uses the application we got +1500 new client in First two months with only 4 agents which give +10% compare to two the same months last year.
  • In the first year the Expected results annually is +15% new clients and plus 20% new contracts.




I Solve Problems, Find solutions with web applications

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Debouncing Execution of Jobs in a Queue

🔥Our AMA with the kyc_audit_balance was very successful.

Austin Coding Academy: Day 2

The Magic of Consumer Driven Contract Tests

Better clouds in the browser

A Brief Overview of Web Development with Python

Kotlin Conf SF 2017, What went down

Colesi — Medium Entry #11

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
ismail talhaoui

ismail talhaoui

I Solve Problems, Find solutions with web applications

More from Medium

What to do if your Spring application listeners stop working with Grails 4?

Building an integration layer

The Ideal Hackathon Team

Project Management Tools — Planning and Organization